posted 15th September 2026
Check the cause safely
Check whether neighbours and nearby properties have power. If the wider area is affected, call 105 to report the power cut to your electricity network operator. Keep a torch handy and avoid using candles.
If only your home is affected, look for a tripped switch using the normal controls on the front of the consumer unit. Only do this if the controls are dry, accessible and there are no signs of damage, burning, sparks or water. You may reset a tripped switch once without removing the cover. If it trips again, leave it off and call an electrician.
Do not touch exposed wiring or equipment affected by water. For fire or immediate danger, leave the property and call 999. If you rely on electrically powered medical equipment, follow your emergency plan and seek urgent help when needed.
For an urgent electrical fault at your property, see our 24-hour electrical call-out service.
